Travel plans may change due to unforeseen circumstances. This Policy explains how Scenic Trails Co handles cancellations, refunds, and rescheduling for trips, treks, tours, and adventure activities. Because trips involve different suppliers and commitments, conditions may vary by trip.
Customers enquire through our website and are directed to WhatsApp Business to discuss availability, itinerary, pricing, and booking requirements. Payments are currently accepted by UPI or cash arranged with our team. There is no online payment gateway on the website. Review the applicable terms before paying.
Cancellation terms will be communicated during booking confirmation and may specify deadlines, refund eligibility and calculation, disclosed non-refundable costs where applicable, rescheduling or transfer options, and special conditions for third-party services or activities. No universal cancellation fee or refund percentage applies to every trip unless expressly communicated as part of that booking.
To cancel, contact us through WhatsApp Business or scenictrailsco@gmail.com as soon as possible. Include your name, trip name, departure date, and booking details. The request will be assessed under the trip-specific conditions communicated during confirmation and applicable law. A cancellation request does not automatically guarantee a full refund.
Customers may request transfer to another departure or rescheduling. Approval depends on availability, operational feasibility, trip-specific conditions, and any properly communicated additional costs. A request is not confirmed until Scenic Trails communicates acceptance.
A trip may be cancelled, postponed, or modified due to unsafe weather, government orders, local restrictions, closures, provider disruptions, safety concerns, or other operational circumstances. If Scenic Trails cancels a confirmed trip, we will communicate available options, which may include rescheduling, an alternative arrangement, or a refund as appropriate under the confirmed terms and applicable law. This Policy is not a blanket exemption from legal refund obligations.
Outdoor activities may be affected by heavy rain, storms, landslides, unsafe water conditions, road closures, or other events beyond reasonable control. Safety takes priority; an itinerary or activity may be changed, suspended, or cancelled. Available refunds or alternatives will be determined by the confirmed trip-specific conditions, the services affected, and applicable law.
If a refund is approved, we will communicate the amount and expected processing arrangements. UPI payments will ordinarily be refunded through an appropriate electronic method agreed with the customer. Cash payments will be refunded through a mutually agreed and reasonably documented method, subject to verification and applicable law. Processing time may depend on verification and the relevant financial institution or payment provider. Retain payment receipts until the matter is resolved.
Participants must arrive at the communicated reporting point on time. Refund or rescheduling eligibility where a participant misses a departure or activity will be determined under the trip-specific terms and applicable law. Contact the team promptly if delayed.
Some trips include independent transport, accommodation, guides, or activity operators. Relevant cancellation conditions will be communicated during booking confirmation, remain subject to applicable law, and do not automatically remove Scenic Trails’ legal responsibilities. Nothing in this Policy waives consumer rights or remedies under Indian law.
Email scenictrailsco@gmail.com or use the WhatsApp Business contact provided on our website. Include your name, trip name and date, booking confirmation if available, payment reference where relevant, and any details needed to assess the request. We will review and respond with the applicable conditions and next steps.
We may update this Policy to reflect changes in operations or legal requirements. The current version will be published on our website. Existing confirmed bookings will be handled according to the applicable terms communicated and accepted, subject to applicable law.
For policy enquiries, booking questions, grievances, or assistance, reach Scenic Trails Co through our verified channels:
