Scenic Trails Co (“Scenic Trails,” “we,” “our,” or “us”) respects your privacy. This Policy explains how we collect, use, store, and share information when you visit our website, enquire about trips, communicate through WhatsApp Business, or make a booking.
Depending on your interactions, we may collect your name, phone number, WhatsApp contact details, email address if provided, booking and enquiry details, participant count, trip preferences, payment status, transaction references, and receipts. Our website platform or hosting provider may also collect technical information such as IP address, browser/device information, pages visited, and usage data, depending on enabled features.
We collect information when you visit the website; contact us through WhatsApp Business, email, telephone, or social media; request itineraries, prices, or availability; make or confirm a booking; make a payment; or provide feedback.
We use information to respond to enquiries, share trip details, manage bookings, confirm payments, maintain accounts and records, communicate itinerary changes and safety instructions, provide support, handle complaints, send permitted promotional messages, prevent misuse, and comply with legal obligations.
Bookings are currently coordinated through WhatsApp Business. Payments are arranged with our team and accepted through UPI or cash. We do not currently offer an online payment gateway on our website. We do not ask you to provide or intend to store your UPI PIN, bank password, card PIN, or other payment authentication credentials. WhatsApp and other third-party services process information under their own terms and privacy policies.
We do not sell personal information as a standalone product. Where reasonably necessary, we may share relevant information with trip coordinators, trek leads, transport/accommodation/activity providers, website and communication service providers, professional advisers, or authorities where required by law. We aim to share only information necessary for the relevant purpose.
We retain information for as long as reasonably necessary for booking administration, support, accounting, dispute resolution, safety, and legal compliance. We take reasonable steps to protect information, but no electronic system can be guaranteed completely secure. Do not share passwords, UPI PINs, or banking credentials in messages.
Subject to applicable law, you may request access to information we hold, correction of inaccurate information, deletion where legally permitted, or withdrawal of consent where processing is based on consent. Some information may need to be retained for legal, accounting, booking, or dispute purposes. We may verify your identity before acting on a request.
Our website platform or third-party services may use cookies or similar technologies for functionality, security, performance, or analytics. Where required, appropriate information and consent will be provided. Bookings involving minors should be handled by a parent or legal guardian. Our website may link to third-party services; please review their policies, as we do not control their privacy practices.
We may update this Policy to reflect changes in our operations, website features, or legal requirements. For privacy questions, requests, or grievances, contact scenictrailsco@gmail.com or write to the business address listed above. We will respond within the period required by applicable law.
For policy enquiries, booking questions, grievances, or assistance, reach Scenic Trails Co through our verified channels:
